Who We Are
We sell leading gothic, new age and alternative gifts and accessories, for more information see our About us page.
Data Protection Laws
We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK General Data Protection Regulation (UK GDPR). We are also subject to the EU General Data Protection Regulation (EU GDPR) in relation to goods and services we offer to individuals in the European Economic Area (EEA).
Our collection and use of your personal information
We collect personal information about you when you access our website, contact us, send us feedback, purchase products, via our website.
We collect this personal information from you directly, such as through the website, by telephone, post, e-mail or through any other means, and includes your name, address, phone number, delivery address, email address, restricted credit card details and details of the items you’ve ordered.
This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.
We rely on the following lawful bases: our legitimate interests, consent from you [if applicable] and for the purposes of performance of contract with you as the legal grounds for collecting and using your personal data. Our legitimate interests are providing or offering our products or services to you.
How we use your personal information
- To create and manage your account with us to process and deliver your order
- To communicate with you about your account or order
- We may contact you in relation to any offers or information related to the goods you purchased with us previously
Who we share your personal information with
- We routinely share your personal information with third-party providers. This data sharing enables us to process your purchase and despatch the goods you ordered directly to you.Your personal information may be transferred to, and stored at, destinations outside the European Economic Area (“EEA”) and the UK using appropriate safeguards as required by law to transfer data across borders.
We will share personal information with law enforcement or other authorities if required by applicable law.
Cookies and other tracking technologies
· functional cookies to remember choices you’ve made or information you’ve provided;
· reporting and analytics cookies to collect information about how you use our website, and how often
· advertising cookies to tailor marketing to you and your interests and provide you with a more personalised service in the future;
· social and content cookies are placed by many social media plugins (for example the Facebook ’like’ button), and other tools meant to provide or improve the content of our website.
Please visit https://www.shopify.co.uk/legal/cookies for more detailed information on the specific cookies collected, their description, with links to relevant privacy notices therein.
Cookies enable us to make any purchases you make on our website quicker and easier. Cookies cannot read any other information that may be stored on your hard drive or access any other information about you or people who may use your computer.
- We would like to send you information about our products and special offers, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, or text message (SMS).We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes when you complete and confirm the newsletter subscription or tick the relevant box during the checkout process.
If you have previously agreed to being contacted in this way, you can unsubscribe at any time by emailing us at firstname.lastname@example.org.
• require us to correct any mistakes in your information which we hold
• require the erasure of personal information concerning you in certain situations
• receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
• object at any time to processing of personal information concerning you for direct marketing
• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
• object in certain other situations to our continued processing of your personal information
• otherwise restrict our processing of your personal information in certain circumstances
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office [“ICO’] on individuals rights under the Data Protection Laws.
If you would like to exercise any of those rights, please email us at email@example.com. Please let us have enough information to identify you [i.e.; your name, email address, home address, customer order number], your proof of your identity and address [i.e.; copy of your driving licence or passport and a recent utility or credit card bill], and the information to which your request relates.
Keeping your personal information secure
- We will use technical and organisational measures to safeguard your data, for example:a. we store your Data on secure servers which are managed by third parties
Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your data, please let us know immediately by contacting us via this e-mail address firstname.lastname@example.org.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses
How long we keep your personal information
- We will hold your personal information for no longer than necessary but in any event no longer than 6 years after
(i) you cease to be a customer
(ii) our last communication with you (unless we are legally required or have a legitimate business interest to retain it.Please note, even if we delete your data, it may persist on backup or archival media for legal, tax or regulatory purposes.
How to complain
- We hope that we can resolve any query or concern you raise about our use of your information in the first instance, please contact us at email@example.com.The Data Protection Laws also gives you the right to lodge a complaint with a supervisory authority, in particular in a European Economic Area state or in the United Kingdom if you work, normally live or if any alleged infringement of data protection laws occurred in the relevant state. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/.